FAQs

Once your power bank is charged, the battery should be plugged into the jacket from the cord located in the inside left pocket. If you are using the red and black 7.4v (X3) battery you will need to turn the battery on as well. All other batteries do not require it. The jacket is turned on by pressing and holding the logo located on the chest of the jacket. This button should be pressed down for several seconds until the light turns on. You can then cycle through the heating levels by pressing the button lightly.

Depending on model:

•Red or Blue - High

•Blue or Teal- Low

•Green - Eco

To Turn off your jacket, press and hold the logo button on the chest of the jacket until the light turns off.

Please watch this short video to see how to operate your jacket.

The light on the charger indicates charge level. When plugged in, it will be green and then should display red when connected to a battery that is not fully charged. Once the battery is fully charged, it will change back to green. Additionally, the battery will need to be turned on using the on/off button.  This light indicates the charge based on the picture displayed on the battery. Once charged, the battery should be plugged into the jacket from the cord located in the front left pocket.

Connect the wall adapter, power cord, and power bank. Plug into the wall. Charge level is indicated by four lights. The number of lights illuminated indicates current charge level. If no lights illuminate, the power bank is fully discharged. If a blinking light is shown, the power bank is charging. Power level can be checked at any time by pressing the button located next to the charge lights. Once charged, the battery should be plugged into the jacket from the cord located in the front left inner pocket.

Definitely.  All Kelvin products are washing machine safe, although delicate cycle and hang drying is recommended. 

Care Instructions:

•Remove Battery Before Washing.

•Machine wash warm on delicate cycle.

•For best results hand wash in warm water.

•Do not bleach.

•Do not use fabric softeners.

•Hang to dry or tumble on delicate.

•Dry iron on low.

•Do not dry clean.

We want you to love what you ordered, so if something isn't right let us know. We gladly accept returns of unwashed and unworn merchandise with original tags. We will also exchange your item(s) for a different color, size, or entirely different style. Returns and Exchanges can only be processed within 30 days of delivery. 

Kelvin Accepts Returns & Exchanges: (Must be Processed at Warehouse, Cannot be Done at Retail Locations)
Within 30 Days of Delivery Date
Item(s) Must Be Unwashed & Unworn
Item(s) Must Have All Original Tags Attached 

Returns:
We do not provide return shipping labels, customer's must supply their own.  Please ship your return to the address below using any shipping service you prefer and recommend you keep the tracking number for your records. Your original method of payment will be refunded (less original shipping charges). If the item(s) do not arrive in their original condition and fail to comply with the above noted criteria they will be charged a restocking fee.  Returns of entire orders of (6) or more items are SUBJECT to a restocking fee of 10%

Exchanges: 
Please ship your exchange to the address below using any shipping service you prefer. Please include a detailed note on how to proceed with the return.  If additional charges apply, we will contact you.  As a courtesy, replacement item(s) will be shipped FREE of charge (1) time per order (USA Only).

Note: If we do not have a replacement item(s) you will be refunded accordingly.  Returns & Exchanges are normally processed within 7-10 business days but could be extended to 10-14 days during the busy season months from October to January

Gift Card: Non-refundable.

Attention: Returns Department
Kelvin Coats
2800 Victoria St. N
Roseville, MN 55113

Kelvin branded products are warranted to the original owner against manufacturing defects in materials and workmanship for 6 months. If your product covered by this warranty fails due to a manufacturing defect we will repair it without charge, or replace it, at our discretion. Only original, unaltered and unmodified items and workmanship are covered. This warranty does not cover damage caused by accident, improper care, negligence, normal wear and tear, or the natural breakdown of colors and materials over extended time and use. Damage not covered under warranty may be repaired for a reasonable rate and a fee will be charged for return shipping.

Exchanges: 
Please ship your exchange to the address below using any shipping service you prefer. Please include a detailed note on how to proceed with the return.  If additional charges apply, we will contact you.  As a courtesy, replacement item(s) will be shipped FREE of charge (1) time per order (USA Only).

Note: If we do not have a replacement item(s) you will be refunded accordingly.  Returns & Exchanges are normally processed within 7-10 business days but could be extended to 10-14 days during the busy season months from October to January

Gift Card: Non-refundable.

Attention: Returns Department
Kelvin Coats
2800 Victoria St. N
Roseville, MN 55113 

At this time, we only ship to the US and Canada. Shipping options include standard and expedited with expected delivery duration to be determined based on location. Please note that we are not responsible for any custom fees. Custom fees vary by country.

We understand your concerns and can assure you that all our products are very safeand tested extensively. Additionally, our products are safe to use in all-weather environments including rain and snow. 

We greatly appreciate any feedback you can provide. Please email us at support@kelvincoats.com. You can also reach us through facebook.com/kelvinheatedcoats.

Depending on the external temperature, battery life will differ. Colder temperatures can lead to a reduction in performance in certain circumstances. 

We do not recommend using any non-Kelvin batteries with our products or the use of Kelvin batteries with other products. We can only assure that Kelvin certified items are designed, built, and tested to strict standards.

We are a textile company who delivers value to the consumer by providing an aesthetically forward approach to technologically advanced heating solutions. This is represented by the thermometric temperature scale Kelvin, as we see our company’s progression as a smart textile platform rather than solely a clothing brand.  

We are an employee owned and dedicated company with a passion for progressing and designing trendy winter clothing.

All customers become part of our team. We would love to hear your feedback so that we can continually evolve together.

We always try to get this great product into your hands as quickly as possible. That being said standard delivery usually takes between 7-10 business days. Expedited shipping is next day air. 

Please see our size chart here.

We believe in sustainability just as much as you. Thus, we take specific steps in the sourcing of materials to providea sustainable product. Additionally, we look to utilize heated clothing as a platform to limit the use of disposable hand warmers. Finally, by taking the bulk out of clothing, the weight of fabric can be reduced and overall textile consumption is minimized.

Unfortunately, at this time we only offer online sales.